Job Details

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MediaJel, Inc.
Customer Success Manager
Administrative
Full Time
Walnut Creek, CA
Annual Salary
1-3 Years

About the Role:

As a Customer Success Manager at MediaJel, Inc.,  you will be the main point of contact for our digital advertising clients, ensuring client needs are attended to in every stage of the campaign lifecycle. You will also be a close collaborator internally – as the voice of the customer, you will be working as a liaison between sales, creative, production, marketing, and ad ops, ensuring deliverables are completed and timelines are strictly adhered to.

Once a campaign has launched, you will be the “campaign quarterback” – ensuring all parties are aligned and have clear direction on what is required to achieve and outperform campaign benchmarks.

Responsibilities:

  • Manage the entire post-sales process from onboarding to end of campaign and renewal
  • Act as the main point of contact for our programmatic clients and deliver white glove customer service
  • Play a key role in the development of media plans and campaign strategy
  • Become a trusted advisor to our clients by connecting with customers throughout the campaign lifecycle to understand their needs and goals, & ensure these objectives are being accurately reflected in campaign planning and execution
  • Actively engage with the sales and ad ops team to streamline processes, ensure continuity, and deliver on contracted value
  • Retain customers through exemplary customer service and upsell future services

Must Haves:

  • You have 2-3 years of experience in a Customer Success/Account Management role in the Ad Tech space
  • You are comfortable working in a small, but rapidly growing, start-up environment
  • You have experience with or exposure to a variety of DSP’s, DMP’s, and other SaaS products and services
  • You have experience building out custom audience segments using geo-targeting technology
  • You have experience utilizing multiple CRM & project management tools including Salesforce & Asana
  • You have a proven track record of working in customer facing roles
  • You are comfortable working in ambiguity and proactively seeking out solutions
  • You have a tenacious commitment to exemplary customer service and are results driven

Nice to Haves:

  • Experience working with Shopify, WooCommerce, or other ecommerce platforms
  • Moderate to advanced level of skill utilizing Excel/pivot tables
  • Experience with Google Analytics or other Web Analytics tools
  • Familiarity with Keynote

Desired Qualities:

  • Precise and effective communicator, both verbal and written
  • Ability to work harmoniously with a diverse set of personalities
  • Process-focused
  • Solution-oriented
  • Fast learner

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